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Cancellation, Return and Refund Policy
Cancellation before shipment:
You can cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. Or it can be cancelled within 24 hours from the time of order placement.
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
Cancellation after shipment:
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
Change in shipping address:
Once the shipping address is entered in for the order, it cannot be modified.
Exchange of goods purchased:
Items once purchased cannot be exchanged, it has to be returned and refunded as of the return and refund policy.
Return Policy
Returns are the provision by the sellers under different category where the option of return & refund is provided to you by the respective sellers. The return policy may not be the same for all the products under a different product category. The product which is under the warranty period will be redirected to the service center, return & refund policies will not be eligible for such products. You can refer to the product page for the applicable return policy.
NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
Please note that certain items marked as non-returnable on product page are not eligible for return. For more information, view the complete list of non- returnable items.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
Note: Non- returnable items: Stitched products are customized to your measurement, cannot be resold/ reused and hence will not be eligible for returns/ refunds.
If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
Payment Method |
Refund Option |
Refund Time |
Cash on Delivery (COD) |
Refund Voucher Bank Deposit |
1-2 working days 4-5 working days |
Shuvautsav Voucher |
Refund Voucher |
1-2 working days |
eSewa Wallet |
To be credited to eSewa Wallet |
3 working days |
Fone Pay |
Bank Deposit |
3 working days |
Prabhu Pay |
To be credited to Prabhu Pay Wallet |
3 working days |
Card Payment: Debit Card Credit Card |
Bank Deposit |
10 working days |
Shipping charge refund